Eagle Ranch Resort is committed to the ongoing safety of our golfers and our staff. As a result, a number of precautionary measures have been put in place to ensure everyone will stay safe in and around Eagle Ranch Resort. Safety will rely on the full cooperation of guests and our team members from the time we arrive at the facility until the time we leave.

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• To create a more comfortable booking experience with zero stress our resort has adopted a flexible cancellation policy.

Pre-arrival

• Each guest will personally be contacted by one of our team members with specific arrival instructions regarding their stay.

Arrive

• A team member with gloves and a mask will meet you outside in front of your cabin or room to give you a quick orientation. We will unlock your cabin and your sanitized keys will be inside the door to reduce all touchpoints, giving you and your family peace of mind.

Checkout

• Contactless check out for every guest unless requested otherwise.
• Leave keys in the guest room.
• Electronic folio delivered via email.

Eagle Ranch Clubhouse

• Hand sanitizer station at entrance of Clubhouse
• Increased frequency of cleaning and disinfecting with WHO approved chemicals, proven effective in preventing the transmission of COVID-19, with special attention to high-touch points
• Cleaning time sheets displayed
• Clubhouse rearranged to facilitate physical distancing
• Signage communicating physical distancing protocols
• Face coverings mandated for all employees in all indoor spaces

Public Washrooms

• Increased frequency of cleaning and disinfecting with WHO approved chemicals.

Guest Room

• Resting periods between occupancy.
• Cleaning products provided by EcoLab that are DIN registered and WHO approved.
• Cleaning and disinfecting protocols that pay particular attention to high-touch, hard non- porous items including but not limited to television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Headwaters Lodge, all room rates are based on double occupancy. Headwaters Cabins, all cabin rates are based on an occupancy of 8 adults. Maximum sleeping capacity in a room varies; Lodges can accommodate 1 to 4 persons, depending on the room type booked; Cabins can accommodate 1 to 10 persons. See available amenities on your selected room type to confirm maximum sleeping capacity. Persons 18 years of age or under must be accompanied by the registered adult at check-in to occupy a room.

72 hours or more prior to arrival, no charges will apply.

Guests who do not arrive on the scheduled date of arrival and have not cancelled their reservation in advance, will be charged the full amount of their reservation booked.

Change in the length or dates of the reservation may result in a rate change. Group reservations are subject to group cancellation policies. Cancellation policies may vary. Final cancellation terms will be verified at the time of booking.

Check-In Time: 4:00pm

Check-Out Time: 11:00am

Check-In Time: 3:00pm

Please be advised that a valid credit card must be registered on file prior to check-in. The registered guest responsible for the room must be at least 19 years of age. A pre-authorization outside of the booking channel of choice will be put through for $250/day as a security deposit.

The pre-authorization hold will be released at check-out, however please be advised that it can take up to 3-5 business days for the funds to be cleared by the credit card financial institution. In the unlikely event that the room is willfully or negligently damaged, the deposit will be withheld in full and applied to all repair and replacement costs. Should the costs exceed the $250 deposit, the full cost will be applied to the pre-authorized credit card. We are unable to accept cash or debit for the security deposit.

There will be a $300.00 one time cleaning fee for the rental of the Luxury Cabin.

Headwaters at Eagle Ranch Resort is committed to maintaining a smoke free property, inclusive of amenity deck and private balcony spaces. Although smoking is not permitted within building or on exterior balconies, guests are permitted to smoke outside the building in designated areas. Guests who do not comply will be charged a $250 room-recovery fee per incident to restore guest rooms to a smoke-free condition.

All nights are subject to 8% HRT - Hotel Room Tax | 5% GST - Goods & Services Tax | 3% MRDT - Municipal & Regional District Tax.

A complimentary Wi-Fi internet connection is available for guest use, in all rooms and common areas. To activate the connection, please follow the steps provided within the room.

According to the current fire safety laws, it is strictly forbidden to use free flames, candles and personal cook tops.

Headwaters at Eagle Ranch Resort maintains a Lost and Found service for its guests and while the intention is to locate, store and care for lost property, Headwaters Lodge accepts no responsibility for lost or forgotten items. As part of our commitment to provide a positive experience, we will make every effort to reunite lost property with its owners, while maintaining the owner’s confidentiality.

Access to the rooms and the guest floors of Headwaters Lodge is restricted to registered guests by way of Key access. We ask that, for your safety and other guests around you, all outside guests are registered with our team in person or in advance via email with the Headwaters Lodge team.

Guests are requested to conduct themselves appropriately at all times and to comply with property procedures and/or requests with regard to conduct and respect for other guests, the property of Headwaters Lodge, its employees and their health and safety. We respectfully ask that guests do not disrupt the comfort and enjoyment of other guests, the smooth running of the property, or cause offence to other guests or our members of staff.

Conduct/behaviour that we reasonably consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behaviour and/or any behaviour which other guests or staff find offensive in any way.

We reserve the right to refuse accommodation or services or remove guests and members of their party from the property if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, Headwaters Lodge shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

We accept VISA, MasterCard, & American Express

A single dog or cat under 20 lbs is permitted in a room as long as that pet is not left unattended at any time. There will be a $30.00 nightly charge per pet.

Headwaters Lodge must be made aware of the accompanying pet at time of booking. Should the reservation be made through an on line booking channel, the hotel reservations team must be advised of the pet in writing, prior to the date of arrival. Failure to notify the lodge in writing prior to your arrival may result in the refusal of the pet at time of check in.

In the event that a complaint is received due to loud or excessive barking or noises, a single warning will be issued. Subsequent complaints will result in the removal of the animal and/or the removal of all registered occupants of the room.

If there are any damages, a deep cleaning charge of $100 will be added to the room bill. Additional restrictions may apply, please contact the property directly for details.